Himanshu Atal Asked a Question

Fri Jan 06 10:15:25 GMT 2017

How to auto-delete preserved users?

I am interested in knowing if inSync has a provision to automatically delete preserved users. We have to manually delete preserved users as the disabled users continue to occupy the preserved user licenses and we want to save time and effort in deleting them manually.

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Michael Hartleib Asked a Question

Wed Dec 07 12:42:52 GMT 2016

Movin Druva inSync to new server

Hi!

we're currently running Druva inSync 5.5 r37524 on premise and need to move to a new server (new hostname, new IP). Is there any best practice or guide how to migrate the Druva master server to another machine, including user backup data?

Thanks!

Michael

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Daniel Schmidt Asked a Question

Mon Nov 28 18:25:13 GMT 2016

Slow computer shutdown with Druva and SCEP

We are experiencing a problem with windows 7 PC's shutting down really slowly when System Center Endpoint protection Real-Time scanning and the Druva Service is running, disabling either the Druva Service or the SCEP Trealtime Scanning option fixes the problem.  Has anyone else seen this problem and have you found a permanent solution?  I have a ticket open but no permanent solution yet.

Thank you!

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Nitin Kapoor Asked a Question

Thu Nov 24 15:08:51 GMT 2016

Multiple User Backup Inactivity Alert

Hello Druva,

Our admin team receives lot of alert email messages related to User Backup Inactivity. Is there any way to get collective list of all these emails rather than one email per user ?

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Jean-Marc Annonier Asked a Question

Tue Sep 20 01:04:44 GMT 2016

InSyncAgent CPU usage

InSyncAgent.exe is constantly using 10%-15% of CPU usage, even when backup is idle. Not a major problem but annoying enough as it spins the laptop fan up and it's noisy. Any idea on how to prevent this?
Attached File : Capture.PNG

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James Meyerhoffer Asked a Question

Thu Jul 07 15:09:38 GMT 2016

Desperately need Customized reporting

Is there a way to customize the Reporting to get a list of what users are in what Country? I see the Main Console shows me how many users are in a given Country, but I need the ability to report on WHO is in what country and their full status etc. For example:
  1. I need to be able to report on What users in what Countries have Empty Accounts (No machine or Data), They are in the system because they are in the AD Security Group that Druva pulls from and therefore using a license, but they do not have a Company asset, and therefore need to be removed to reclaim the Active User license.
  2. My Company is Global, and have users in 30 different Countries, and because of this we have 3rd party Support Vendors that handle IT support in their given Country. We need the more Granular reporting so we can provide the specific Countries with the user list for THAT country they need to engage to resolve the outstanding licensing issues.
  3. Is there a way to customize a report for this purpose? The main Console window shows me how MANY people are in a given Country, but I see no way to extrapolate WHO is where from those numbers.

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Yariv perez Asked a Question

Thu Jun 02 09:40:04 GMT 2016

license file

hello
i renew my license 60 cals only
buy in your site it not recognized .
my server id is 'wc90d62f2'
my email address is yariv@spni.org.il
please send me the license key .
thanks



 

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derek.whitaker@unlv.edu Whitaker Asked a Question

Fri Apr 15 18:40:08 GMT 2016

Cloud IP addresses for

The network team at our organization would like to monitor the backup traffic to see if we need to throttle the usage. They claim they need ip addresses for the servers to track by destination. I looked, but was unable to find any documation listing which addresses represent the various Druva servers in regional AWS storage locations. Is there a list somewhere that I have missed?

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Jim Harris Asked a Question

Mon Mar 28 14:15:55 GMT 2016

Windows 10 support

When with Insync support Windows 10 clients?

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giociva - Asked a Question

Fri Mar 25 16:11:40 GMT 2016

Phoenix 2.1 - Move Storage Target

Hi,
I know this is a blind shot, but I got to try.
I am managing an old Phoenix 2.1 server and need to move storage target path from local volume to iSCSI volume preserving data (obviously) and obviously cannot open a suppor ticket.
is there any one in the community that got some old guide line or experience?
thanks in advance.

 

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