Travis Mayer Asked a Question

Fri Feb 17 17:55:54 GMT 2017

Can we share messages when we share links?

We are running inSync client 5.7 on cloud in our organization. Our users use inSync share feature quite frequently. However, we are looking for an enhancement in the share feature. Our users need to send instructions and custom messages with the links they share with their counterparts. Please confirm if these options are introduced in inSync client as we would be interested in them.

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Tom Davenport Asked a Question

Fri Feb 17 12:41:15 GMT 2017

IPv6 support for Druva

Recently, our organization has decided to do away with VPN and move on to Direct Access (DA). More and more of our infrastructure applications, public-facing websites and forward-facing systems require our network to support IPv6 protocol.We are therefore curious to know if Druva products also support IPv6 protocols and whether Druva can backup from devices configured with Microsoft DA. 

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Mark Roloff Asked a Question

Fri Feb 03 18:59:57 GMT 2017

inSync API returning empty data

We have multiple on-prem inSync servers in varying geographic locations.
Recently, we started to try leveraging the API for custom reporting and aggregating data with other services in our environment.

To handle this, I've got a PowerShell script that runs on a schedule every morning at 2am. It queries each server's API and attempts to dump the data into a separate database. However, I've found that on rare occasions each API call will return HTTP 200 with completely empty data. When I run the script manually to start troubleshooting, everything works fine.

Has anyone run into this before, or perhaps have any ideas of where to look? I'm hoping there's some kind of API log on the server that I'm not aware of.

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Peter Houston Asked a Question

Tue Jan 31 12:51:34 GMT 2017

Windows 7 devices are taking too long to shutdown while inSync client is installed

We are experiencing slow shutdown rate of Windows 7 systems installed with inSync Client. Is this an inSync Client issue?

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Himanshu Atal Asked a Question

Fri Jan 27 13:07:11 GMT 2017

Deploying inSync client in non AD environment

We have several users in our organizational network. We do not use AD/LDAP however we use other tools manage our users. Can we install inSync Client on multiple user systems since we do not use AD to manage users?

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Daniel Kemper Asked a Question

Fri Jan 20 19:34:28 GMT 2017

how to free up space online

I'm admin and user just getting started with the platform. I like my profile settings, but noticed a huge amount of stuff that I don't need in one of the folders on my laptop that's being backed up. I deleted all the stuff from the folders on the laptop, but obviously the stuff that is already backed up is already killing my online storage.

How do I remove the unwanted items from online to free up space?

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Himanshu Atal Asked a Question

Fri Jan 06 10:15:25 GMT 2017

How to auto-delete preserved users?

I am interested in knowing if inSync has a provision to automatically delete preserved users. We have to manually delete preserved users as the disabled users continue to occupy the preserved user licenses and we want to save time and effort in deleting them manually.

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Michael Hartleib Asked a Question

Wed Dec 07 12:42:52 GMT 2016

Movin Druva inSync to new server

Hi!

we're currently running Druva inSync 5.5 r37524 on premise and need to move to a new server (new hostname, new IP). Is there any best practice or guide how to migrate the Druva master server to another machine, including user backup data?

Thanks!

Michael

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Daniel Schmidt Asked a Question

Mon Nov 28 18:25:13 GMT 2016

Slow computer shutdown with Druva and SCEP

We are experiencing a problem with windows 7 PC's shutting down really slowly when System Center Endpoint protection Real-Time scanning and the Druva Service is running, disabling either the Druva Service or the SCEP Trealtime Scanning option fixes the problem.  Has anyone else seen this problem and have you found a permanent solution?  I have a ticket open but no permanent solution yet.

Thank you!

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Nitin Kapoor Asked a Question

Thu Nov 24 15:08:51 GMT 2016

Multiple User Backup Inactivity Alert

Hello Druva,

Our admin team receives lot of alert email messages related to User Backup Inactivity. Is there any way to get collective list of all these emails rather than one email per user ?

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