Samuel Thompson Asked a Question

Mon May 22 12:48:42 GMT 2017

How does inSync calculate bandwidth during backups?

Several of our organizational processes are bandwidth intensive. We therefore have to be very careful in assigning bandwidth to our enterprise applications. I know that inSync has a provision to set bandwidth for device backups in percentage as well as absolute values. However, I am not sure whether the percentage value is the percentage of available bandwidth or the entire bandwidth. Please clarify this aspect of the bandwidth setting. 

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Travis Mayer Asked a Question

Fri May 12 12:43:31 GMT 2017

Can a user prevent backups for a specific time interval from inSync Client?

We have several users across continents using inSync as our backup solution. In the recent past, some of our users have been requesting for a setting to block inSync from backing up for a specific period of time. Since this request comes from a small set of users, we cannot make changes to the user policy. Moreover, the time period for which they want to prevent backups is also unique for each user, hence creating a policy for each user is a cumbersome task for the administrator. Please advise if there is an option on the inSync Client where a user can prevent backups from happening for a specific time interval.

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Gilbert Murillo Asked a Question

Tue May 02 12:47:54 GMT 2017

Suggestions for Druva InSync OnPremise

I have few suggestions that would be nice to implement:

Option to compact all storages at once and see the progress
In profiles tab, show the amount of storage used
When creating a Profile, ask if you want to create a Storage with the same name and then specify the location
In Live activities, show what compaction is doing, also show what the restore check is doing (provide more information in emails too)
In manage storage and profiles, when selecting, have the edit button in the bottom for faster editing
In AD mappings, option to edit the mapping and not only the name
Ability to create custom reports
Use AD users to manage Druva administration console
Option to restart services from Administration console
In Manage Users, add a column to see the added date and time. Or better, possibility to customize columns so see information faster
In the dashboard, when you click the country where the device is traced, show the devices from that country
Get Druva logs from local system
Provide more information about errors
In AD mappings, show the amount of users per mapping

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Samuel Thompson Asked a Question

Tue May 02 10:41:17 GMT 2017

Info on inSync Client on EOL

Our organization has a mix of versions 5.7 and 5.8 inSync Client installed on various devices. We have recently planned a review of our IT policies and applications running on our devices. We need to understand Druva’s EOL policy for the inSync Client versions installed on our devices. We would appreciate if you could share a link to the documentation in this regard.

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Kevin Adams Asked a Question

Mon Apr 10 12:47:24 GMT 2017

Feature Request: More Job Details

On clicking a job id in job list of Phoenix, I'd like to see what Server Group the server was a member of that kicked of this job.  Further, I'd like to see the Backup Policy, and retention policy that was in effect for that group at the time of the job being scheduled.

I moved some servers from one group to another and their backups began failing.  I wasn't sure if it is just a coincident or directly correlated with the changes I made.  I later found I had incorrectly configured a Backup Policy on the new Server Group to only allow 1mbps of upload and that cause the backups to not finish during their allotted window.  Having the details I'm asking for above would have greatly shortened my time to resolve the issue.

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Peter Houston Asked a Question

Thu Mar 23 12:58:58 GMT 2017

Impact of moving server from one group to other

Initially I had deployed a few servers, which included Windows and  Linux servers in the same server group. Recently, our organization has decided to segregate servers based on their platforms. I therefore have to create platform-specific server groups and move the servers into those groups. I am interested to know if there is a checklist to follow while moving a server from one server group to another. I also want to know the impact of moving a server. 

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Tom Davenport Asked a Question

Tue Mar 21 14:15:55 GMT 2017

Move the Phoenix folder on Windows Server 2003

We have a Windows Server 2003 based file server in our network that we are backing up to Phoenix. The C:\ drive has just 4 GB capacity and I see that the Phoenix folder located on the drive at  C:\Documents and Settings\All Users\Application Data is taking significant amount of space. I am curious to know if there is a way to move this folder to another drive. 

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Peter Houston Asked a Question

Fri Mar 10 17:21:41 GMT 2017

Why does a manual backup in Phoenix exceed the bandwidth policy?

​I have noticed that whenever I manually trigger a backup, it keeps running even after the scheduled window is over. However the scheduled backups​ honor the time window. Is this a configuration issue on my side?

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Tom Davenport Asked a Question

Fri Mar 10 16:52:49 GMT 2017

How can I auto-configure my virtual machines in Phoenix?

I need to understand ​if Phoenix supports auto-configuration of virtual machines for backup from my ESXi servers. I have numerous VMs and it becomes difficult configure them one at a time.

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Samuel Thompson Asked a Question

Fri Mar 03 12:06:15 GMT 2017

inSync Client behavior after deleting device

We are a large organization and we use Druva for our endpoint backups. Our IT team is quite busy with assigning, replacing, and changing devices for our workforce and partners. We are also running two or three versions 5.6, 5.8, and 5.9 of inSync Client in our environment. I have observed that whenever a device is deleted from the inSync Management Console, the behavior is different for inSync Client version lower than 5.9 from those clients of version 5.9. I am curious to know what is this change in behavior and the reason for it.

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