Tom Davenport Asked a Question

3/21/2017 2:15 PM

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Move the Phoenix folder on Windows Server 2003

We have a Windows Server 2003 based file server in our network that we are backing up to Phoenix. The C:\ drive has just 4 GB capacity and I see that the Phoenix folder located on the drive at  C:\Documents and Settings\All Users\Application Data is taking significant amount of space. I am curious to know if there is a way to move this folder to another drive. 

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Best Answer chosen by

Anukesh  3/21/2017 2:49 PM

This can be achieved by creating a junction point on the server using the Junction.exe tool from Microsoft. Following are the set of steps to make this configuration change:

1. Launch Services.msc console and stop the Druva Phoenix Agent client Service
2. Open Task Manager, go to Processes tab to verify all Phoenix processes have exited
3. Copy the C:\Documents and Settings\All Users\Application Data\Phoenix directory to a desired location (new location where you wish to place the Phoenix directory)
4. At the original location, rename the C:\Documents and Settings\All Users\Application Data\Phoenix directory to Phoenix.MOVED
5. Download the Junction tool from the following Microsoft Technet page:

https://technet.microsoft.com/en-us/sysinternals/bb896768.aspx

6. Open a CMD window and run the Junction.exe command to create the junction from C:\Documents and Settings\All Users\Application Data\Phoenix to the new location:

For example if the new location is D:\Phoenix, then the command would be:

junction.exe "C:\Documents and Settings\All Users\Application Data\Phoenix" D:\Phoenix

7. Upon successful junction creation, start Druva Phoenix Agent client Service

Here is an additional reference document which elaborates on the free space requirements for the Phoenix directory

http://docs.druva.com/Phoenix/020_Get_Started_with_Phoenix/Set_up_Phoenix_in_your_environment/Phoenix_setup_considerations/030_Prerequisites_for_the_Phoenix_setup