Peter Houston Asked a Question

1/31/2017 12:51 PM


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Windows 7 devices are taking too long to shutdown while inSync client is installed

We are experiencing slow shutdown rate of Windows 7 systems installed with inSync Client. Is this an inSync Client issue?

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Arvindkumar  1/31/2017 1:06 PM

This issue is also observed on systems without inSync Client installed. A patch released by Microsoft (KB3197868) seems to be causing this issue.  Due to the patch, processes running on a device are continuously monitored, causing a delayed shutdown. Stopping inSync services or disabling monitoring is one workaround but it is not recommended. Microsoft has acknowledged the presence of this issue and has also released a fix (KB2461484).

For a detailed explanation, workaround & fix details, please refer to the following KB: